Co-Managed IT
Your IT team, with backup. Not a replacement
Internal IT teams are often one or two people expected to cover everything, around the clock, including security. Co-managed IT keeps your team in charge and adds ours where you need it: after-hours monitoring, security operations, help-desk overflow, projects, or specialist skills. Wherever possible, we work inside the tools you already use.
What's included
What you get.
After-hours and 24/7 coverage
We monitor your systems overnight, on weekends and during holidays, and escalate or act according to the runbook you agree.
Security operations
24/7 managed detection and response, vulnerability management and incident response, using your existing security tools wherever possible.
Help-desk overflow
We handle routine tickets, onboarding and offboarding, so your team can focus on strategic work.
Projects and specialist skills
Extra hands and expertise for migrations, server and network upgrades, hardening and compliance work.
Shared tooling and documentation
Monitoring, patching and documentation that both teams can see, so nothing depends on one person’s memory.
Clear split of responsibilities
A written responsibility matrix covering who owns what, who is on call and how escalation works.
Deliverables
What you can hold us to.
Concrete outputs, not vague promises.
- A responsibility matrix signed off by your IT lead
- An agreed escalation runbook for after-hours events
- Monthly joint review of tickets, alerts and open risks
- Scope that can grow or shrink each quarter
Works well with
Related services.
Managed Detection & Response (MDR)
24/7 threat hunting and response by analysts who act, not just alert.
Learn more →Run ITManaged IT Services
Help desk, monitoring, patching, servers and networks, for a flat monthly fee.
Learn more →Detect & testVulnerability Management & Penetration Testing
Find and fix exploitable weaknesses before attackers do.
Learn more →Let's talk about your IT and security.
Book a free 30-minute assessment. We will look at where you stand, what your insurer and clients expect, and the few things worth fixing first. No obligation.