Managed IT Services
IT support that fixes problems before your team notices them
We monitor, maintain and secure your systems around the clock for a predictable monthly fee, so your people stop losing hours to slow machines, failed updates and "who do we call?" moments. Because our security team sits in the same company, nothing falls through the gap between your IT provider and your security provider.
What's included
What you get.
Help desk
One place for your staff to log issues by phone, email or portal. Each issue is tracked to resolution, with remote assistance for hardware and software problems.
Network monitoring and management
Continuous monitoring of network health and performance, plus proactive management of firewalls, switches and Wi-Fi.
Server management
Monitoring, maintenance and hardening of on-premises and cloud servers for performance and security.
Patch and maintenance
Scheduled operating system and application updates and preventive maintenance, to avoid unplanned downtime.
Microsoft 365 and identity
Tenant administration, user onboarding and offboarding, multi-factor authentication, conditional access and secure sharing defaults across email, Teams and SharePoint.
Asset management
Every device and licence tracked through its lifecycle, from purchase to secure disposal.
Compliance and security audits
Regular checks that your systems meet your own policies and the regulations that apply to your industry.
Deliverables
What you can hold us to.
Concrete outputs, not vague promises.
- Critical issues: we target a first response in under 15 minutes
- Full onboarding in 2 to 4 weeks, starting with a documented assessment of your environment
- Baseline security in every plan: endpoint protection, patching, email security and threat monitoring
- Flexible terms: most clients choose 12 months, and shorter terms are available
- Monthly service report and a quarterly planning review with your leadership
Questions
Common questions.
What does managed IT cost?
In the Edmonton market, managed IT typically costs $75 to $200 per user per month, depending on what is included. We quote a fixed per-user price after a free assessment, so you know the number before you commit.
How is this different from break-fix support?
With break-fix, you call when something breaks and pay by the hour, so the provider earns more when things go wrong. With managed IT, we earn a flat fee and our incentive is to prevent problems. You get predictable costs, faster response and fewer disruptions.
Is cybersecurity included?
Every plan includes foundational controls: endpoint protection, patch management, email security and basic threat monitoring. For deeper protection, add 24/7 managed detection and response, penetration testing or vCISO services. The same team delivers all of it.
What happens during onboarding?
We document your hardware, software, network and security posture, deploy our monitoring and management tools, move your open tickets into our system and brief your staff on how to reach us. Most clients are fully onboarded in 2 to 4 weeks.
Do you support remote teams and multiple offices?
Yes. We support remote, hybrid and multi-site teams with remote support, cloud tools and secure access. On-site visits are available in the Edmonton area.
Works well with
Related services.
Managed Detection & Response (MDR)
24/7 threat hunting and response by analysts who act, not just alert.
Learn more →Govern & recoverBackup & Disaster Recovery (BCDR)
Tested backups and a recovery plan that works when it matters.
Learn more →Govern & recovervCISO Services
Senior security leadership, policy and risk management, part-time.
Learn more →Let's talk about your IT and security.
Book a free 30-minute assessment. We will look at where you stand, what your insurer and clients expect, and the few things worth fixing first. No obligation.