Managed Detection & Response (MDR)
Analysts watching your environment at 3 a.m. so you do not have to
Most breaches are found too late because nobody is watching the alerts at night or on weekends. Our MDR service combines Sophos’s global 24/7 security operations with TechFalcon IT’s local team. Threats are investigated and contained as they happen, and we tell you in plain language what happened and what we did.
What's included
What you get.
Continuous threat monitoring
Endpoint, network and cloud activity analyzed in real time for signs of malicious behaviour, 24 hours a day, 365 days a year.
Active threat response
Analysts do more than send a ticket. They isolate machines, kill malicious processes and block attackers, within the response authority you approve.
Incident investigation
In-depth analysis of each incident to establish what happened, how far it reached and how it started, all documented for follow-up, insurers and regulators.
Threat intelligence and hunting
Live threat intelligence feeds plus proactive hunts for attackers who have not triggered an alert yet.
Log management and correlation
Centralized collection and correlation of logs from your security tools, to spot patterns no single tool can see.
Works with what you have
We can deliver MDR on the Sophos platform or integrate telemetry from security tools you already own, so you are not forced to rip and replace them.
Deliverables
What you can hold us to.
Concrete outputs, not vague promises.
- 24/7/365 coverage from security operations centres across North America, Europe and Asia-Pacific
- Monthly report in plain language: what we saw, what we stopped, what to fix
- A named TechFalcon IT contact who knows your environment
- Evidence and documentation ready for cyber insurance renewals
Questions
Common questions.
What is the difference between MDR and antivirus or EDR?
Antivirus and EDR are tools that raise alerts. MDR adds the people who watch those alerts 24/7, separate real attacks from noise, and take action to contain them. Attackers often use legitimate admin tools that software alone will not block. A human analyst will catch them.
Will you take action without asking us?
Only within limits you set during onboarding. You choose between notify only, collaborate with you, or authorize us to contain threats immediately. Most clients authorize immediate containment, because ransomware moves in minutes.
Is there a breach warranty?
Sophos offers a breach protection warranty on eligible MDR plans, subject to its terms and conditions. We will tell you during scoping whether your plan qualifies.
Works well with
Related services.
Incident Response
Ransomware or breach? Rapid containment plus a compromise assessment.
Learn more →Detect & testVulnerability Management & Penetration Testing
Find and fix exploitable weaknesses before attackers do.
Learn more →Run ITManaged IT Services
Help desk, monitoring, patching, servers and networks, for a flat monthly fee.
Learn more →Let's talk about your IT and security.
Book a free 30-minute assessment. We will look at where you stand, what your insurer and clients expect, and the few things worth fixing first. No obligation.